Last updated: 14/11/25
At Lytes, we aim to deliver your order as quickly and reliably as possible. All orders are processed and shipped from the UK using Royal Mail or DPD, depending on the service selected at checkout.
1. Processing Times
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Orders placed before 2pm (UK time) are usually dispatched same day.
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Orders placed after 2pm or on weekends/bank holidays will be dispatched on the next working day.
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You will receive a confirmation email once your order has been shipped.
2. UK Shipping Options
Royal Mail
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Royal Mail 48 (Standard) – 2–3 working days
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Royal Mail 24 (Express) – 1–2 working days
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Tracked 24/48 may also be offered depending on order value or shipping method selected.
DPD Next Day
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Fully tracked, with a 1-hour delivery window provided on the day of delivery.
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Ideal for urgent orders or larger parcels.
Delivery times are estimates provided by the carrier and are not guaranteed, but we aim to meet or exceed these expectations.
3. Shipping Costs
Shipping rates are calculated at checkout based on your location, service selection, and order size. Free shipping promotions may apply from time to time.
4. Tracking Your Order
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If your shipping service includes tracking, you will receive a tracking number in your shipping confirmation email.
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You can check your delivery status using the Royal Mail or DPD tracking portals.
5. International Shipping
(If you want this part removed, let me know.)
We currently offer international shipping to select countries. Delivery times vary depending on location and customs processing.
Customers are responsible for any import duties, taxes, or customs fees.
6. Missing, Delayed, or Lost Parcels
If your order hasn’t arrived within the expected timeframe:
Please allow:
If it still hasn’t arrived, contact us at {{your support email}} with your order number and we’ll investigate it immediately.
Lost parcels
If a parcel is confirmed lost by the courier, we will resend your order or issue a refund.
7. Wrong Address or Failed Delivery
Please double-check your address at checkout.
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If an incorrect address is entered and the parcel is returned to us, we will contact you to arrange redelivery (additional shipping charges may apply).
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If the parcel cannot be delivered due to the customer not being available, the courier may leave a card, attempt redelivery, or take it to a pickup location.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, email {{support email}} within 48 hours of delivery with photos, and we will replace or resolve the issue quickly.
9. Contact
If you have any questions about shipping, reach out to us at:
support@drinklytes.co.uk
